A Ukrainian couple hit by struggle have been repeatedly reaching out to Ticketmaster, Stay Nation, and even Coldplay for a refund after the disaster left them unable to make it to their dream live performance. No person responded.
When Anastasia Zhmud from Odessa, Ukraine, bought tickets to see Coldplay carry out in Berlin, she was eagerly awaiting fulfilling a lifelong dream — seeing her favourite band enjoying stay in live performance.
After buying two tickets for herself and her husband, Yevhenii Zhmud, on January fifth, and spending a complete of €446.90 (together with service costs), the unthinkable occurred. Russian forces invaded Ukraine, making it inconceivable for the couple to make it to Coldplay’s Music of the Spheres World Tour live performance in Germany.
With political turmoil and financial meltdown working rife in Ukraine, Anastasia contacted Ticketmaster and Stay Nation Leisure requesting that the tickets be refunded or resold — and communicated a dire want for the funds to outlive the disaster of their nation.
“My spouse has been in love with Coldplay since childhood, and for the New Yr, we purchased tickets for the live performance in Berlin on July thirteenth,” Yevhenii instructed DMN. “However it was arduous to get to the live performance — right this moment it’s fully unrealistic.”
“We didn’t need the tickets to vanish, and we knew it was higher to let another person go. Plus, we actually wanted the cash from the tickets.”
In accordance with emails shared with Digital Music Information, it seems that Anastasia’s correspondence to Ticketmaster and Stay Nation started in June, with three weeks to go for the Coldplay live performance. Throughout this time, Anastasia and her husband anxiously awaited the resale of their tickets and the much-needed refund, however obtained no response.
Ticketmaster is a subsidiary of Stay Nation Leisure. Earlier this 12 months, CEO and President of Stay Nation, Michael Rapino, condemned the Russian invasion. The corporate turned one of many first music giants to assist sanctions imposed on Russia.
In accordance with a press release issued to media on March 2nd, 2022, the stay music firm mentioned, “Stay Nation joins the world in strongly condemning Russia’s invasion of Ukraine. We won’t promote reveals in Russia, and we won’t do enterprise with Russia. We’re within the strategy of reviewing our distributors so we will stop work with any and all Russian-based suppliers.”
Stay Nation’s sturdy condemnation of the Russian invasion means that the corporate would supply help to the Ukrainian couple—making an exception and refunding the war-hit couple’s Coldplay tickets. However regardless of limitless electronic mail requests and calls, the couple didn’t obtain even one response.
After her repeated emails and calls to Stay Nation and Ticketmaster, Anastasiia tried to contact technical assist on the web site, however to no avail. Even when she reached out to Stay Nation by way of Instagram, no consultant responded.
On July twelfth, after as soon as once more sending an Instagram DM to Stay Nation, Anastasiia obtained an automatic electronic mail. This electronic mail listed the contact particulars for Stay Nation, which led to a different useless finish.
Earlier this month, Digital Music Information reached out to a Stay Nation consultant for remark, requesting an replace on the couple’s ticket refund request. After our second try, the consultant agreed to look into the matter; greater than every week after that alternate, neither Anastasia nor Digital Music Information have obtained a response.
Anastasia even took it upon herself to achieve out to Coldplay concerning the matter — with out success.
The band merely instructed her to contact the place the place she bought the tickets – i.e., Ticketmaster.
Coldplay has bought greater than 4 million tickets for its present Music of the Spheres World Tour. Final month, the band turned one in every of solely 11 acts to earn greater than $1 billion in profession touring receipts, in response to a tally compiled by Billboard.